"We enjoyed the staff member who checked us in when we arrived. She welcomed us and spoke English with us. She provided us with a map and some helpful suggestions for places to visit, eat and transportation. I called for an extra towel to be added to the room. The staff member brought the towel plus an extra towel up to the room right away. She was very polite and spoke English with me. The staff has been very accommodating with our stay here. My family and I loved the pool. Our kids swam in the...

"Friendly staff and they allowed us to check in early since our rooms were ready. Very clean rooms and great air conditioning. We had a balcony overlooking the plaza and it was great. My only gripe was with one of the bartenders during the day. We picked up food at the market and brought it back to eat in the lobby of the hotel. Turns out all the tables and chairs in the lobby fall under the purview of the bartender. After giving one of our group some grief for asking for a glass of ice, she came...