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"The staff in all areas could not have been more helpful. The hotel was spotlessly clean and well maintained. Th air conditioning was very welcome in the middle of a heat wave. The bed was very comfortable. We would happily stay here again."

"チェックイン時にまだ部屋のセッティングが終了していなかったらしく，シャワーカーテンがかかっていなかった。ただ，その旨伝えたら，すぐに対応してくれた。"

"Staff were very friendly and helpful"

"Property was clean. Room was clean and comfortable. Staff were efficient but not necessarily friendly. We would stay here again if in the area."

"Good"

"Superb"

"The positives were the airy room and lovely garden. The big negative was the buffet breakfast which they proudly claim to be award-winning. The reality is that for a 4 star hotel, the quality and range of options was extremely poor. Too many short cuts and cost cutting. The veggie options were limitd and not displayed on the tables and there were no extras (eg crushed avocado) even if you were willing to pay a bit extra. There was no fruit yogurt in individual pots and no higher quality healthy...

"No toast or fried eggs at breakfast."

"Lovely staff. Unfortunately we stayed when it was very hot. Photos of rooms at the level we stayed at were slightly deceptive - ours was quite small compared to others shown which was disappointing. The fan in the room was not maintained and despite a request it was not swooped. Aircon would be great at the windows do not allow any breeze due to how they open. Sad not to be able to eat outside in the garden where it was cooler than the restaurant."

"It's close to the port, so you can walk to your cruise ship; it's always nicely located just across the street from the West Quay Mall, which is a great way to kill time. It's also around a 10-minute walk from a lot of other shops and restaurants, making this an ideal location. You can park your car in the mall's multi-story parking garage, which is convenient, although it's an extra charge you have to think about."

"Muy buena atención en recepción por parte de una chica asiática que no recuerdo su nombre, y de Mark. Un hotel excelente algo lejos del centro, pero las vistas y la calidad merecen la pena pagar un poquito más de taxi para llegar."

"No air conditioning. The room was extremely hot :("

"Loved our stay . Relaxing and the breakfast was amazing"

"It was a small room and no air conditioner, but unfortunately the breakfast wasn’t very good! Very few things, The croissants were born, not to many varieties!"

"Our stay was good for the one night. I found it a bit of an inconvenience having the toilet in a separate room from the sink"

"Rooms were ideal the staff were super friendly and helpful and the breakfast was delicious!! Thanks x"

"The rooms are not in the main building, they are what I can only describe as motel type rooms in a couple of blocks. We had a 1st floor room the window only opened an inch and there was no A/C, didn't get a lot of sleep at the weather therefore the room was baking hot. Lovely grounds to walk round and the breakfast was good in a really nice setting."

"Great staging location, Comfortable and great standard. The guests were happy, the staff were pleasant and freely engaged with us. A high standard accommodation, great parking and great location. Thank you"

"Never stay here in the summer! A lovely hotel with a great spa but sadly the staff were not interested. Our room (6) was boiling hot, far hotter than 2 other hotel rooms we have slept in over this May 26 heatwave. When we raised this at check in and explained that we would not be able to sleep in the room we were given a spare fan that simply moved the hot are around. The whole upper corridor of the hotel is oppressive and our room was swealtering all night. No one checked on us or offered to...