Idlewood Suites ~ 3-Story West Knoxville Suite #2

Indulge in upscale living at Idlewood Suites in Knoxville, TN! Our charming townhome collection features four brand-new units, each boasting three levels of modern comfort and convenience. Enjoy your own private outdoor deck and secure garage parking. Inside, discover sleek stainless steel appliances, elegant stone countertops, and chic stone showers. Just a short 15-minute drive from downtown, you'll have easy access to local shops, dining, and entertainment.

Step into this delightful townhome that offers the perfect mix of comfort and convenience. It's a dreamy retreat for families and groups visiting Knoxville for university events, conferences, or business. Just 15 minutes away from downtown Knoxville, this charming abode is packed with amenities to make your stay extra special. With soaring 16ft ceilings on the top floor, 10ft ceilings on the middle floor, and elegant 8ft doors, this place is a true gem waiting to welcome you.

Featuring a kitchen equipped with a double oven, a spacious stainless steel fridge, a generous walk-in pantry, and all the dishware and cookware you could need for whipping up delightful meals. The luxurious master suite is a sanctuary with a private balcony and blackout shades for those moments of pure relaxation. Plus, the entire home is carpet-free (excluding floor rugs) and hypoallergenic, ensuring a cozy and clean environment during your stay.

Get ready to drift off into dreamland on three king-size beds and a trundle bed, all decked out with fresh mattresses, duvets, and pillows. Stay entertained with high-speed internet, Vizio smart TVs, and a top-notch integrated overhead ceiling speaker system for those movie nights. And that's just the beginning of the wonderful amenities awaiting you at this lovely townhome!

FIRST FLOOR
✔ Entracne
✔ 1 Car Garage
✔ Guest Room w/ en-suite full bathroom and private patio

SECOND FLOOR
✔ Living Room
✔ Dining Room w/ seating for 8 at table + 3 at bar (11 Total)
✔ Kitchen & Walk-in Pantry
✔ Overhead Bluetooth Speakers
✔ (2) decks with outdoor seating
✔ 1/2 Bathroom

THIRD FLOOR
✔ Master Bedroom (King Bed) w/ Luxury En-suite Bathroom & Private Deck
✔ Washer & Dryer
✔ Loft-type bedroom w/Trundle Bed
✔ Guest Room #2 (King Bed)
✔Full Bathroom (en-suite to #2)

Guests will have access to the entire townhome during the reservation. The back yard is a shared space with the exception of the private patio's.

The parking spaces out front are assigned, but the driveway is a shared entrance.

West Knoxville is a prime location for guests due to its practical mix of residential areas and local attractions. Key points of interest include:

**Turkey Creek shopping complex, offering a wide range of retail and dining options.
**Concord Park, a haven for outdoor enthusiasts, with trails, a marina, and sports facilities.
**Proximity to the University of Tennessee, ideal for visiting events, games, or academic pursuits.
**Easy access to I-40 and I-75, providing direct routes to downtown Knoxville and the Smoky Mountains.
**Nearby corporate offices & Hospitals, making it convenient for business travelers.

This area combines suburban tranquility with city conveniences, making it an attractive choice for various visitors.

You will need a vehicle to get around for the most part. Rideshare services such as Uber are available in this area.

IMPORTANT: In the case of a reservation cancellation and a full refund must happen Halo withholds 10% of the total reservation amount for the processing fee and $50 cancellation fee.
Welcome to Halo Hospitality! We’re excited to have you with us and are committed to making your stay as enjoyable and seamless as possible. To ensure everything goes smoothly, we’ve shared a few transparent guidelines that help us protect both you and the property. If you have any questions at all, please don’t hesitate to reach out – we’re here to help! Thank you for choosing us, and we can’t wait to host you!

Halo Hospitality’s Rental Agreement Terms and Conditions apply. Upon booking, the renter will receive the Terms and Conditions and agree to review and sign. These terms will include, but are not limited to, the following:

GUEST VERIFICATION
Experienced guests with 5 or more positive reviews may request to be waived from this process, otherwise we do require all guests to complete an additional verification screen through our Guest Portal to ensure the safety and security of our community. This 60-second verification process must be completed within 48 hours of booking, or at least 2 hours prior to the check-in time if booking on the same day as check-in. You will be prompted to complete this process immediately after booking. This includes:


1) Providing a copy of your government-issued photo ID.
2) Photo Verification
3) Confirming your contact information & agreement to our Rental Terms and Conditions

Guests are responsible for any damages during their stay.
Before receiving check-in details, guests will choose one of two coverage options:
-A refundable damage deposit held on their credit card, released shortly after checkout if no damage is reported.
-A non-refundable damage waiver that covers minor accidental damages during the stay.

Guests who have questions about this process are encouraged to reach out prior to booking! The information is collected for screening and verification only and is not stored or used for any other purposes. We thank you for your cooperation. Guests who fail to complete our verification process within 48 hours of booking may be subject to cancellation.

HOUSE RULES
1) Guest Count: Please include the correct number of guests in your booking. Visitors outside the reservation are permitted under most circumstances, but we do require guests to request permission prior to having visitors.
2) Check-in: Please notify us once you have accessed the property. Please inspect and report any unsatisfactory conditions within 2 hours of check-in. Non-urgent issues reported after 9:00 pm will be promptly addressed the next day.
3) Noise Policy: Keep noise to a minimum after 10:00 PM to respect our neighbors and local community. We will contact you directly for any reported disturbances, prior to reporting any nuisances with local authorities.
4) Non-Smoking Policy: Smoking, vaping, and the use of e-cigarettes are not permitted within the property. Any violation, will result in a smoke remediation fee.
5) No Parties: Events and parties are strictly prohibited to maintain a peaceful environment. We will contact you directly for any disturbances, prior to reporting any nuisances to local authorities.
6) Pets: We love our Pets! but they are not allowed in most units, ensuring a clean and allergen-free space for all guests.
a.If the property is labeled as “Pet-friendly”, pet’s are allowed at a charge, up to a capped limit. The Pet Fee will be requested after booking via the resolution center, and is paid separately from the reservation.
7) Damage Policy: Any damage caused during your stay will incur repair costs plus a labor charge. A Wear & Tear fee will be applied for any rule violations related to pets, smoking, or parties.
8) Checkout: Before checking out, please place trash in trash cans, start the dishwasher with used dishes, and begin a wash cycle for used towels.
Security: Ensure all doors and windows are securely locked when not present.
9) Age: Guests must be 25 years or older to make a reservation.

Failure to comply with any of these policies may result in the immediate cancellation of your reservation without refund.

CANCELLATIONS
We adhere to the cancellation policy as outlined at the time of booking. Please note, exceptions due to illness, weather conditions, or other unforeseen circumstances are not covered unless stated otherwise. Guests are encouraged to purchase travel insurance at the time of booking to cover unforeseen events. Requests for cancellation outside of this policy will be directed to your travel insurance provider.

EARLY CHECK-IN'S & LATE CHECKOUT REQUESTS
1) Early Check-ins: We are unable to guarantee an early check-in will be possible in advance due to cleaning scheduling. However, on the day of your check-in we will notify you as soon as the property is available & there is no fee for an early check-in. Early check-in requests will be submitted to our team, but please do not expect a response until the day of check-in.

2) Late Checkouts: Are available on a case-by-case basis, depending on the property and cleaning schedule. Requests should be made at least 12 hours in advance of your check-out, and are subject to approval of our cleaning team, which may not be able to respond until the morning of your scheduled departure. We do have a late checkout fee. This fee is paid through the Airbnb Resolution Center.

POLICY VIOLATIONS
1) Late check-out without prior approval will be charged per hour. We may remove occupants and their belongings from the property if unresponsive, or uncooperative.
2) Excessive Cleaning will be charged per hour. We will provide proper documentation and photo evidence of excessive cleaning required. This will be applied towards unexpected cleanup of spills, stains, bodily fluids, biohazardous materials, odor remediation, etc.
3) Damaged/Missing items will be charged at the replacement cost + Labor. We will provide proper documentation and photo evidence of any Damages or Missing Items.

REPORTING ISSUES
Please report any issues within 2 hours of check-in to allow us the opportunity to resolve them promptly. Non-urgent issues reported after 9:00 PM will be addressed the following day. We may not be able to resolve, or provide a resolution, to issues that are not reported in a timely manner, lack sufficient documentation, or do not provide us with enough time to respond effectively during your stay. We are here to help!

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