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"Beauty and location. Good breakfast. Although the coffee was always cold to my taste. Very comfortable bed. Central location"

"The hotel and our room were beautiful and there was great customer service! Convenient location, just a 5 minute walk to Old Town Bilbao with lots of restaurants and shops, and about a 20 minute walk to the Guggenheim Museum. There is also a nice rooftop bar at the hotel. Parking was a little bit far, about a 10 minute walk from the hotel. We had a very good experience overall."

"Incredible experience. Best location!! The service was incredible and the breakfast was very good. We had access to their exclusive area - Level - and loved the lounge offerings and cava throughout the day. Will highly recommend and would also come back"

"The hotel is perfectly located and is beautiful. Rooms are immaculate. We had a double room for one night. It provides extra quilt, steamer, plenty of storage, great bathroom with hairdryer that actually dries hair really well. All in all perfect and we will go back for sure. Breakfast is yummy and we were given a welcome glass of wine on arrival at hotel. Nice touch. Only negative is use of pool/spa. We were told had to book and pay 25 euros per person and told nothing available. I booked the...

"Excellent hotel and location. Highly recommend use the spa and massage services "

"Beautiful "

"The staff went above and beyond to make our stay a wonderful experience. We thank you all for Manila our first trip to San Sebastián memorable. Thank you and we will be back"