"The hotel is excellent. But there are a few things we really did not like. If you try to call the reception, they hardly can speak English, always sorry, only Japanese. Then we lost our bag in the bus and asked the hotel after checkout to help us claim the bag, they just send us a phone number for the bus station, I could look this up myself. And I even tried to call the bus station, but they only speak Japanese, that’s why I have ask the hotel to help us. Luckily our next hotel in Sapporo...

"静岡方面に用事があったので久々に一泊しました。 開業した頃に何度か利用しましたが、相変わらず客室は非常に清潔感があり、ガラス類に曇り汚れの類は一切なく、とてもさわやかに過ごせました。 何より、最上階の風呂が秀逸で、特に三島駅を通る電車を眺められる露天風呂は時の流れを忘れてしまうくらい楽しいです。 また三島の水道水は富士山の湧水なので、温泉ではないですが水風呂、お風呂にとても水の質が良いです。 ここのトピックはやはり朝食で、焼き魚は油のノリも良くとても満足できるものであります。個人的には、わさびが美味しいので是非ねこまんまを食べて頂ければと思います。"

"Beautiful, the in room onsen was amazing and the room was awesome. Great staff. Great location. Wish I could stay for longer- perfect to break up the hustle and bustle of the big cities. Make sure you arrive early- all of the attractions close around 5 pm, which I didn’t realize, but the staff stored my luggage while I went to explore on check out day. The only thing that wasn’t amazing was dinner, but I didn’t go for one of the higher priced wagyu steaks. Otherwise , a perfect stay."

"This was an amazing stay. The room was immaculate and clean. All amenities were in perfect working order. The food was top tier. The bus stop was right next to the building. I highly recommend checking it out if you plan on visiting Hakone."

"Beautiful rooms. Spacious and great view!"

"The property is a little run down but clean. The staff was rude when we were trying to check in. My husband and kids were behind me checking in and were told they couldn’t be there and shooed them away and then when my family moved down the hallway to wait me for me they came and asked them to move again. But no recommendation of where we would wait."

"Relaxing stay, enjoyed the private onsen."