6/10, Acceptable
stephanie
Viatge en parella
10 de febr. de 2026
Què li ha agradat: Neteja
Check-in process was slow (seemed like we sat in the lobby forever). Room was nice. Massages were great. The meals were a major let-down. We tried everything that came with the dinner and breakfast, and very little tasted good. I literally had only one bite of most dishes. By far, the meals at Hakone Airu were the worst meals we had in 10 days in Japan. The food tainted the experience and is the reason we took off two stars. The tub is large enough for two and the views were pleasant, even in winter. The shower took a long time to heat up and we didn't figure out how to make it work normally (it turns itself off after about 45 seconds). It was cold in the shower room and overall, difficult to regulate the temperature in our room. Check-out was also slow; not sure if they were training new staff or what. I would like to try a different ryokan at some point, but husband says nope -- been there, done that, don't need to do it again. Clearly, he was underwhelmed by the experience here too. We had an amazing stay in Kyoto, so perhaps we were spoiled by that.
stephanie
Estada d’1 nit (febr. 2026)
