6/10, Acceptable
Margaret
23 de nov. de 2025
Què li ha agradat: Neteja
A 5 star hotel with a great location & beautiful lobby but was short on staffing & guest services. Check in was long and we were 5th in line but it took over 20 min. Only 2 staff to checkin and one at check out. Elevators were broken for 5 days and line ups were 10 to 15 minutes for the 2 working elevators. It was 4 days of 10 min waits & endless complaints expressed by guests who finally got on as there were also 2 conferences happening. A significant issue for guests expecting a 5 star service. Buffet breakfast was $44 per person and there was nothing to justify this cost but a plate of smoked salmon. Rest was bacon, sausages and scrambled egg with some cold cuts and pastries and was underwhelming and cheap selection…go across the street to the Arc and pay $3 more but feel like it was a hot and higher end breakfast with friendly service. The service at the restaurant & in Pan Pacific not what I’ve experienced in 4 & 5 star hotel. Tried to book excursion at the hotel but the ticket seller wasn’t at the desk and didn’t come back for 15 minutes. Don’t even know where the concierge was. Never saw more than 3 staff in the lobby area and one was the greeter at the restaurant with 2 at the check in desk. Far, far inferior to Fairmonts and Marriotts for level of service, modern rooms, guest services. Perhaps it was November & low season so they only hire minimal staff. Only the location and grandeur of the lobby and the extra big pillows on the bed made this hotel look 5 star.
Margaret
Estada de 5 nits (nov. 2025)