Rough Property, Understanding Management
1) The Affordable Suites were more like ghetto housing projects than a half decent Inn. 2) The Management was very understanding and refunded our bill
We booked a weeklong stay for "Affordable Suites of America Grand Rapids" six months in advance. The pictures online seemed nice and the reviews were okay. We arrived last week, the check in was fine, but as soon as we pulled away from the office, it was clear something was very wrong.
The landscaping was neglected, the outside facilities were dirty and some rubbish was laying around. The other vehicles parked were all worn-out jalopies. We parked, and found a intravenous needle on the parking lot. The smell of waste, pot, trash, and human body odor was unmistakable in the air. The inside of the suite we booked was sticky everywhere. The floor was dirty and sticky, the shower was broken, the microwave was broken. There were patched and unpainted holes and dings everywhere on the walls.
The front desk management was very understanding when we pointed these things out and we received a full refund. Thank you for that!
