This was EXTREMELY disappointing, I will be contacting the hotel directly in order to get some sort of a refund as well. The staff was disinterested and could not answer the most basic of questions. They initially would not let me pay with a debit card, tried to make us pay credit saying it was hotel policy, then when we objected, finally let us pay with the card we chose. Next, the lady, who was quite rude, told us we were getting the "best room." If that was the best room, I don't want to know what the others looked like. There were red streaks on the wall in the bedroom and ceiling in the washroom. The place was untidy as a whole. Finally, the key, which was a physical key, got stuck in the door, meaning we had to latch the door at night or else someone could have walked right into our room. When we asked for help, none was provided.