6/10, Acceptable
Jessica
Viatge en família
16 de set. de 2025
Què li ha agradat: Neteja, estat de l’allotjament i instal·lacions
The apartment was fine, very clean, but the thermostat was locked and there was no one to contact to adjust it. It had the sun beating in all day, especially the front rooms. It was set to 24, that's over 74° f! As I said, there was no one to contact because communication was almost nonexistent. If i had read further on the reviews, I would have seen others saying the same. I reached out multiple times the day of my stay, by email, through expedia, I even tried to call but for most of the day the number stated it was "not assigned." It wasn't until I was at the property that someone finally answered and told me where to go. Apparently there's a sign on the arcade next door but its behind the door with blackout paint so you can't see it until you're inside. They even processed my credit card before ever speaking to me. If you're not going to have a service rep on site, you need to have better communication! What if we had needed more help than just the rooms being hot? Who would we have contacted?
The location is fine, close to the highway, within easy driving of Toronto. There is a convenience store next door which was really great in the morning when we were leaving. I was a little worried about the noise from the arcade since we were in the connecting unit but it closed at a reasonable time.
Jessica
Estada d’1 nit (set. 2025)