"Family was very disappointed about our stay at sherry frontenac hotel....check in is at 4pm no exceptions, we arrived at 7 am and had to sit and wait 9 hrs for check in, we sat on a boiling 95 degree lobby because the lobby air conditioner didnt work according to staff,. 10 hrs later at 5 pm we where told we could check in and by this time the lobby was full with 20+ famililies waiting, staff was poorly trained for checking in people and kept asking questions to other staff on sertain areas.
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"Family was very disappointed about our stay at sherry frontenac hotel....check in is at 4pm no exceptions, we arrived at 7 am and had to sit and wait 9 hrs for check in, we sat on a boiling 95 degree lobby because the lobby air conditioner didnt work according to staff,. 10 hrs later at 5 pm we where told we could check in and by this time the lobby was full with 20+ famililies waiting, staff was poorly trained for checking in people and kept asking questions to other staff on sertain areas.
...
Alejandro Vega