Overall hotel is comfortable, steps from the beach, convenient to shopping & dining.
Front desk check in experience not good at all. Waited over an hour for room to be ready. Told previous guest had a late check-out and would let us know when ready. Waited in restaurant within view of desk repeatedly checking . More than an hour later checked again. There had been a change of staff and previous person did not inform the next staff person we were waiting, who then rushed through room and facilities instructions. Just happened to find out late into the second day we should have been offered a welcome drink and beach towels.
Booked a basic room, which was smaller than expected, but adequate. (think beach bungalow) No TV as advertised. Ceiling fan, and portable floor fan, no air conditioning, but no AC was fine for us. Mattress uncomfortably soft for our taste, saggy in spots and one of the pillows had an unpleasant smell. The bathroom tile grouting could use cleaning. Other wise the housekeeping staff did a good job every day.
Except for the check-in experience the staff was great, especially Maria Jose, Milena, Ketsi ,and Oscar.
Would recommend as a budget conscious, quiet, easy going beach front, adult only hotel with good food, drinks and wonderful staff. Pura Vida.😊
