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"We were welcomed and well cared for during our entire stay by Janell and Olenka at the front desk. Both concierges were friendly, attentive and knowledgeable about the hotel’s services and surrounding area; honestly, they made our stay at this delightful hotel just wonderful!"

"Windows wasn’t soundproof and it was verybut from the team was very helpful. hard to sleep through night also AC was so loud wasn’t very helpful. but from desk team was very helpful."

"The room was TINY but I guess that's to be expected in NYC. The shower water could never regulate and was usually scalding. It was very close to Times Square which was convenient and the staff was very nice. Overall, considering we only slept in the room, it was fine."

"El personal muy amable."

"Andrew at the front desk was amazing, polite and very professional. Highly recommend "

"Great"

"Everyone was super friendly and helpful. The room was clean and maintained. Gym was large enough to house many. And while there were many people, you did not feel crowded or rushed. Diner on site was convenient and both food and service were good. Central location."

"Old style vibe. Gatsby... close to subway on the upper west side and of course elantthig you might need 24,/7"

"Clean room, polite staff, good breakfast, good location. "

"Staff are the best."

"The coffee bar was not open that we could find. The beautiful woman that check us in was super helpful and sweet! Rooms are very small - and the view was not great …… sort of in fine print."

"I love everything. Thank you"

"Great city views, great access to site seeing. Comfortable beds. Clean rooms."

"Excellent location, clean & tidy rooms and very good breakfast"

"Clean room, staff is really friendly, small kitchen space serves the purpose. But Location is the key. We loved our weekend stay here. Will do again. "

"I was amazed by the bathroom and the bathtub spotless and cleanliness . The areas was very quite . I was surprised that there is no complimentary breakfast."

"The staff was great. The location was great. My room was very comfortable, although showing a bit of wear and tear (knobs missing from lamps, a small tear in my bedspread, older and not particularly well-functioning soap dispensers in the bathroom). Just some little things that could have made a good stay better. And I really dislike the nightly "facilities fee." I know a lot of NYC hotels charge them, but they are ALWAYS irritating and seem like a bait and switch (the offered rate is not as low...

"The hotel staff is wonderful. The King Size bed option was very small. Like real small. You must call for ice to the room. They came promptly though and the gentleman who helped me figure out my TV came quickly too. No complaints. The bed was comfortable. Just what I needed for an overnight stay. I will select a different room next time if available."

"The Lucerne is always my first choice for the UWS. Perfect for visiting Columbia University and exploring the neighborhoods. The junior sweet was spacious & comfortable and this boutique hotel is exceptional in style, service & comfort."