6/10, Acceptable
Deborah
Viatge en parella
1 de nov. de 2025
Què li ha agradat: Neteja, personal i servei i estat de l’allotjament i instal·lacions
Què no li ha agradat: Comoditats
The hotel was clean, and you do feel safe because of the way the elevators work. However, for the amount of money we paid for the room. It was extremely small!! You basically had to go outside to change your mind!! I was very disappointed in the size of it no room at all for our luggage and no room in the bathroom to put out our amenities, overall just very, very, very, very small. As for the housekeeping, there was none!!! I asked someone for more towels and more coffee and was told no speak English! Then when I went downstairs to speak to the front desk, I was told there was nothing they could do. I tried to also add my Hilton rewards number and was told why bother I won’t get any points anyways! That did not impress me. Check-in, we stood in line for a good 30 minutes if not longer, but I will say the gentleman at the front desk was very friendly. he told us we got an upgrade to the 34th floor the only problem was the room was so small. I had to sit on top of the desk to see a glimpse out the window! That too was very disappointing! Waiting to catch an elevator is a nightmare! Especially when you’re coming from your room to the lobby, you wait forever!! Checkout was easy no issues. Best part was that it was very easy to get around time Square and other areas from the hotel you could walk just about anywhere!
Deborah
Estada de 2 nits (oct. 2025)