Cerca hotels a Districte de Reigate i Banstead

"Hotel quality has declined sharply over last few years. This was once a good value for money, now it is not."

"Check in time was 14:00 when we arrived they said they are running 40 minutes behind schedule. Once checked in they told us room number not showed us how to get there so walk around the outside and realised we had to walk through inside. I know it should be obvious but staff should go out their way...the entire hotel stank! Smelled like wet dogs!!! All of their air conditioners where not working - being in the middle of a heatwave 30+ degrees you would think they would put fans into the rooms....

"Staff wasn’t helpful with assistance, incorrect information given several times"

"I wasn't aware before booking that this hotel isn't staffed 24 hours a day. When we arrived, we had to call a phone number, and we were then told to collect our room keys from the reception desk. This wasn't something I was expecting. There is also no lift, so if you have mobility issues or heavy luggage, I'd strongly recommend requesting a ground-floor room. We had to climb several flights of very creaky stairs, and the layout of the building was slightly confusing. The biggest issue was the...

"Hotel was in a great location. Free parking on site. Good breakfast choices included in room rate. Other guests could be noisy a times and some of the outside tables were situated close to the ground floor bedrooms."

"I spent one night, the hotel is clean and the staff was great and helpful. The only issue was that the room was excessively hot and very"

"They were friendly but the bed wasn’t made for a lot of weight it was barely made for my husband to sleep on but other than that ok"

"Property surprised us in a good way. Spacious, clean, good working wash machine, and air con worked very well for us. I would say it was quiet, but the alarm went off (early)twice while there that we knew of. Could have been more while we were out. Went off because of people cooking. They need some sort of signs in the kitchen area specifically, would cut down of the false alarms. People need to be told what not to do. Instructions for the washer would have been nice. Would stay here...

"I was flying from Canada. As soon as I've landed in Gatwick, they called me to cancel my reservation stating they overbooked. I had to sleep on the floor at the airport with my 15 years old daughter as all the other hotels were fully booked. If I go back to Gatwick, I won't reserve with them. Bad experience. On another note, Expedia were there to help me. They've been in touch, contacted other hotels. They did everything possible to help me."

"Original grand building in a pleasant location. Poor value for money. Reluctant to check in early, despite agreed that we could to be able to attend a wedding on time. Disappointing view from Room 7 and 8 even though booking was made 7 months earlier. When this was mentioned to the staff at reception, we were told we had not paid extra for the view. The staff members in the dining room were very helpful and friendly."

"Stayed here for Wimbledon championships. Great room, very clean, very comfortable bed. Nice breakfast. Friendly and efficient check in. Would stay here again."

"Friendly and helpful staff at a great price thank you. We really enjoyed our stay and we’ll see you hopefully next week again."

"A very nice hotel"

"The beds need to be renovated. too old and soft."

"This is an older guest house with limited facilities situated in a charming village just minutes from Gatwick Airport. There is no elevator or AC and the rooms are very small. In the room there was an electric kettle and provisions to make a cup of tea, no coffee. The staff was very helpful and carried my bags to the 3rd floor, The cab cost $23 from the airport. The village center is a 5 min walk with a variety of restaurants and shops. I had a one night stay, with a 20 hour layover, and...

"The property was beautifully decorated and the breakfast delicious. Very handy to shops. Peaceful setting."

"Great spot for a short stay. Beautiful building. The rooms are fine, but could use a refresh, and more attention to detail in the cleaning."

"Lovely hotel. great service, staff and food is great too. cannot fault - real value for money"