Independent en Cleveland

"Había comida estropeada en el frigorífico, que no se podía abrir del olor tan desagradable que despedía. En el lavaplatos había cubiertos y vasos sucios. Detrás de un radiador había colillas. En un apartamento para cuatro sólo había dos sillas, y el sofá está completamente hundido. Nos dieron la llave del apartamento equivocada,tuvimos que esperar al responsable casi media hora, de noche y con mucho frío. Llegó riéndose."

"Clean room , professional dedicated staff who are hard working and impressively they've not taken up any small offers I've made that would have meant they would have had less work to do. I stopped suggesting things in the end because not one of them were interested and it dawned on me that that's why the property is so well managed and standards high . My offers made sense to me but to them it didn't and thats why it's a great success"