Platja Chac Mool

The Hotel was great, but they charged for everything.. Breakfast buffet $450 pesos.. Gym $150 pesos You couldn't have your own drinks at the pool...Beer 12oz was $200 pesos.. Also it says we can drink on beach, but no they kicked us out because we were at their property... Clean hotel, but ridiculous..

The rooms are incredible. Designed well and nice to be in. The food was some of the worst I’ve had. Genuinely not good and restaurants are far away. If you plan on not eating at the hotel - stay here!

From the moment I arrived, things got off to a bad start. Check-in took about 30 minutes, and the front desk agent was not friendly or welcoming. They also failed to explain anything about the resort, such as the amenities, restaurants, activities, or how everything worked, which made the arrival experience even more frustrating. The room was another major disappointment. It honestly looked like I had been placed in a room that wasn’t ready for guests. It was extremely outdated, the refrigerator didn’t work, there was an ironing board but no iron, and there wasn’t even a TV remote. I’ve stayed at many hotels and resorts, and I’ve never experienced so many basic essentials missing from a room. I went back to the front desk to request a different room, but instead of trying to accommodate me, they immediately tried to upsell me to a more expensive room. That was very frustrating, especially since I was only asking for a room with everything functioning properly. The resort itself was also underwhelming. There weren’t many activities, and the atmosphere felt quiet and boring compared to other all-inclusive resorts I’ve visited. The biggest disappointment was the food. Normally, the specialty restaurants at an all-inclusive resort are much better than the buffet. Here, it was the complete opposite. The buffet was actually better. The only highlights of my stay were the location and the beach. The beach is absolutely beautiful, and the hotel is in a great area.