"이곳은 정말 훌륭합니다. 너무 깔끔한 시설. 너무 친절한 직원들. 다양한 조식메뉴! 어느 것 하나 빠지지 않네요! 강력 추천 합니다!"

"I enjoyed my 3-day stay at JW Marriott Surabaya, staff was super nice. Kiki at Front Desk made my check in super easy and smooth, and Andyta, Putri, Oliv and Bima at lounge made me feel at home, they remembered all my favorite drink and foods. I appreciate their care and attention. "

"From a swift check-in to an efficient checkout, everything went smoothly. I was pleasantly surprised with a complimentary room upgrade. The package included both dinner and breakfast — the breakfast, in particular, was impressive with a wide variety of options. What truly stood out was the exceptional hospitality. Every staff member was friendly, courteous, and always smiling, creating a warm and welcoming atmosphere. Although the hotel itself shows signs of age, the quality of service more...

"Great stay, room was modern and immaculate. Hotel staff very friendly, helpful and sincere. Shopping Mall onsite."

"Exceptional hotel with ver friendly staff and amazing food."

"great facility and location. prestigeous environment and very good hospitality from staff. overall very high quality. only two issues during stay, 1. pool dining too slow(had to cancel aft 50minutes delivery) 2. rotary noise during midnight and early morning very loud (not sure whether construction or traffic..) "

"Newly built hotel, like many hotels in Jakarta it is linked to a Mall. The area is away from the popular business center, it is a hour away with the traffic."

"Very helpful and friendly staffs at club floor "