"The location excellent. The hotel lobby staff were excellent & kind! Loved my room too, old charm with great amenities. And wonderful view. Loved it. The staff at roof top terrace except for the girl with short hair who receives the guest at the entrance (she was very lovely) I sat there for a while and no one asked what I needed. I paid a lot to be there…as a guest. So Not a great feeling. The next day I went.. still wasn’t attended to quick enough. people who came after me where seen before...

"Muy bonito lugar, excelente ubicación que permite hacer todo caminando o con estaciones de metro cercanas, rodeado de lugares para comer, compras etc. Staff super atento, me encantó el check in y out convenientemente en línea. Muy recomendable"

"Great staff, professional, knowledgeable and accommodating! The restaurant is excellent as well. We’ll be back soon!"

"The staff went above and beyond. There were lots of great things about my stay but I have to say, the staff made me feel incredibly comfortable and did everything they could to help. I was solo travelling and it was my birthday during the week. They made my week perfect and I couldn’t thank them enough."

"The room was clean and comfortable. You do hear the doors slam and we were next to some late nighters so that was a small downside but alot of hotels have this issue. The staff were great and Marc the concierge was very helpful and attentive. The staff at the hotel are great and the hotel is nice and on a not as busy street. Very close to most things. Can walk anywhere."

"I feel this is no where a luxury property. It’s a good property but certainly 3plus or 4 star"

"Très bel hôtel, chambre au dernier étage avec une magnifique terrasse donnant sur les toits de Madrid. Peti déjeuner exceptionnel accompagné d'un pianiste. Le bar rooftop et la piscine sont très agréables. Allez y les yeux fermés, vous ne pouvez pas être déçus de cet hôtel en plein centre ville de Madrid !"

"It had everything that you would need in one spot. Great food, nice nightlife and a relaxing environment."

"Me encanta, siempre que voy a Madrid me quedo en Palacio de los Duques, es mi favorito"

"First time staying at mandarin and I did sign up for the fans of mandarin after th experience here. Good property and nice staff amazing place close to amenities. Staff really took care to ensure we felt cared for"

"Habitación amplia limpia y con todo lo necesario para una excelente estancia"

"El lugar a 5 minutos caminando del Palacio Real, y de la estación del Metro Plaza España, muy limpio, nuevo, limpio. El buffer de primer nivel lo recomiendo ampliamente, regresaría sin duda."