"Excellent breakfast and coffee service Staff helpful and ready to serve"

"Not good… "

"Very helpful staff. They allow us to early check in after a redeye flight. It was so needful on that moment. Breakfast options also very good. Ellaborate buffet with plenty options even a sandwitch maker which I never got in any hotel before. Providencia is very peaceful place and with good neighbourhood and very near to the tallest building. My kids love when a robo came to deliver our towel in room."

"Excelentes instalaciones y los cuartos muy grandes, espaciosos y muy cómodos."

"The hotel need new towels asap!"

"Ok"

"No tenía agua fría la ducha. 3 de las 4 veces me tuve que bañar con agus fría. Llegamo y no tenía jabón líquido en la ducha. Hicimos el reclamo, y tampoco lo repusieron. Tuvimos que hacer un segundo reclamo y esperar 2 días para tener jabón en la ducha. Las puertas tenían muchas manchas como de aceite o grasas que no salían. No volvería "

"Hotels is a disaster. First nicho the experience denim the dining room was frustrating with bad attitude from team and almost throwing the starter and the second course over the ta me rello g that the restaurant. Redes to close. Second night, came at 22:00 to the room and was dirty. Called reception and they said they can’t clean the room and I need to sleep as it is until tomorrow. Asked for a change of room and then unprofessional recepción clerk said it’s not possible. As last recourse I...

"Front reception staff are rude and arrogant on booking in, don't expect a warm welcome from reception. The room we booked (1208) was comfortable with a lot of power outlets for charging in the bed head. The view from the room is great. The room is dimly lit with a funny design of the toilet and sink on one side of the room and the shower on the other side of the room. There is a large window in the shower without a blind or cover, so there is no privacy. The roof top bar is awesome with great...

"The public restroom closed to the lobby was dirty and smelly,one of the toilets won’t flush.I told someone at the desk but nothing was done."