"Very clean, I thought it was very fancy! Very friendly staff. Also a great view from our room! "

"Wonderful hotel"

"Fab stay at CitizenM Boston Back Bay. Amazing welcome and great room concept which worked well for us (a couple) for a few nights. Loved the light bright rooms and the huge window with some great views over the city. The housekeeping was also great while we were there. Enjoyed the social lounges and outside terraces as well. Location worked well for us, would use again and would also look at CitizenM options in other cities in the future."

"They text you before you arrive which is really helpful because you get to ask for anything specific that you want for the room or update your reservation so I was able to ask for extra pillows and when I checked in it was beautifully set up with lots of soft additional pillows! I was so grateful and how thoughtful and just attentive the hotel seem t "

"The Fairmont Gold upgrade was amazing: Private concierge, delicious food, incredible desserts. Such nice staff."

"The only minor issue was finding it. Look for the Huge Copley Square sign and you are great!!! Logan express from the airport will take you to Back Bay at no cost. Then you just had a short walk to the hotel. Amazing place"

"Westin is our rated 1 Hotel always the best. The only thing it did not have the robe in the room😒"

"The hotel is probably one of the most comfortable and eco friendly hotels I’ve ever been in. The location is walkable to everything "

"Loved the historical aesthetic and the central location - everything we wanted to see and experience was either in walking distance or a short subway ride."

"Everything was as expected "

"If we are in the area again we'll definitely choose this hotel. It's very nice and in a good location next to the highway. "

"Nice clean room, friendly staff. Disappointed there was no coffee maker in the room."