Universitat de West London

Lovely hotel

Location great for Oxford Street, literally just round the corner. Nice area as one would expect on Park Lane. We had booked a deluxe king size room - unfortunately we were allocated a room on the Upper Ground level which was in the basement. It did have a window but was very dark and felt a bit dingy. We asked if we could move to a different room but none were available on a higher level - the staff were helpful and said we could ask to move again the next day but by that stage we couldn't be bothered. The hotel is great, the staff are helpful and friendly. I will remember to specify non-basement rooms in the future!