2/10, Horrible
Negin N.
19 de jul. de 2025
Què no li ha agradat: Neteja
Terrible Experience – Stay Away from This HostWe booked this property for the 4th of July, only to have our reservation abruptly canceled on the day of check-in due to a broken door. The property manager we dealt with was extremely rude, unprofessional, and completely unwilling to help. She repeatedly spoke over me during our call, making it nearly impossible to explain our concerns or ask questions. It was clear she had no interest in finding a fair solution.They did offer an alternative property, but it was in a different location and lacked several key amenities we specifically booked for. The partial refund offered if we accepted this downgrade was insulting.We spent over four hours scrambling on a holiday, trying to salvage our trip. Ultimately, we had to go through VRBO customer support, who were at least somewhat helpful after multiple calls.Overall, a deeply frustrating and disappointing experience. I would strongly advise others to avoid this host and spare themselves the stress and poor treatment we endured.
Negin N.
Estada de 3 nits (jul. 2025)