6/10 Normal
Alejandra
Viaje en grupo
10 de ago de 2023
Aspectos positivos: Limpieza y instalaciones y estado del alojamiento
Aspectos negativos: Personal y servicios
I want to start stating that the property itself was magnificent, beautiful, completely renovated and lovely. Everything was very clean and with excellent decoration. However all of these was eclipsed by the bad service the hotel personnel provided. Everybody was very unprofessional and slow, the crew was not coordinated at all, very bad management. The lady at the front desk was not very nice, she was not very servicial and had a weird attitude towards guests and then there where times when even no one was paying attention to the front desk, also they tried to add things to our account that we never ordered, this was very unpleasant. The restaurant was also very charming but the same issue with service, super slow and pricey. As an anecdote, I ordered a gin and tonic before dinner and after 45 minutes I was still waiting for it… of course I had to cancel. Also first day we went there for dinner (we were staying at the hotel and it was convenient) we were waiting for the main dishes more than an hour, they brought them at midnight finally when we were not even hungry anymore, a disaster. Also please be aware this hotel is quite far from the island main places and beaches so transportation from there will be quite expensive and painful.
Alejandra
Se alojó 2 noches en agosto de 2023