2/10 Horrible
Theresa G.
23 de jul de 2025
Aspectos negativos: Limpieza
Disappointing
Door code didn't work. Hard to get ahold of Vladi - said water got into his phone. Finally able to get a code that worked and got in. Some parts unclean - slept in bed, used towels, trash not taken out, unflushed toilet. Two bedrooms did appear unused and clean. Called all the numbers available - no response or went to full voicemail. Sent images via text - no response. Called vrbo and they were able to reach him and he promised various remedies. Then he called us via separate line so wasn't recorded with vrbo. Did have a person April and cleaner Francisco come by promptly - but they had no idea why the lower bedroom and main area was used. Did someone have the door code and stay there unbeknownst? Or inconsistent cleaning practice? A contractor that used the home and didn't repair a broken window (inside)? Vladi was at times emotional labile on phone describing a personal matter which appeared out of place to us and disconcerting. Despite assurances they would clean again, we definitely didn't feel safe staying there with our family and didn't feel comfortable with the quality and consistency of communication. So soon after arrival were on the street corner with the children and luggage trying to find a safer place.Have contacted vrbo multiple times (phone and email) without satisfactory assistance to resolve the matter.
Theresa G.
Se alojó 3 noches en julio de 2025