Hoteles con spa en Poblenou

"The check in process was terrible. You would think a big hotel chain like this would be able to handle a busy day but no. The lines were over an hour to check in and check out. People were complaining about missing flights because of the lines. We went to check in at 1pm and didn’t get to the desk until 2pm, our room wasn’t ready so we had to come back at 3pm and wait in the line again!! The staff are rude. I communicated with 2 of them and they don’t care about the customers experience. Stay...