8/10, Bo
Kevin L.
10 de febr. de 2025
Lovely place with some drawbacks
Overall, we enjoyed our stay. The home is in a nice residential area next to a walking trail and just a short drive to Kailua-Kona town. The outdoor deck offers beautiful sunsets over the pool and backyard, with ocean views. While the pool was unheated and a bit chilly, we still enjoyed it.However, some issues left a bad impression:- The check-in process was inconvenient, requiring an in-person meeting instead of keyless entry- Cleanliness was a concern—we were horrified to find our mattress pads and pillows covered with old stains of bodily fluids. When we sent a message with photos, management simply responded that they would "pass along" our concerns to the owner- Basic supplies, such as trash bags and detergent, were limited to a small starter pack, requiring us to purchase more. When we asked management for more, we were told per our contract that was all they would provide. This felt unnecessary given that we paid almost 7,000 for our stay. And why discourage guests from cleaning?-Communication from management was not always friendly, including a text threatening a fine for not bringing the trash can to the street, despite us being unaware of the requirement. After checkout, management asked if we had concerns we wanted to address before posting a review, which felt more like reputation management than genuine concern.Despite this, we enjoyed the location and views. These are easily corrected issues and if fixed, I would wholeheartedly recommend this home!
Kevin L.
Estada de 10 nits (gen. 2025)