6/10, Acceptable
Joanna C.
25 de jul. de 2025
Had some issue with our check-in. We have a late flight and arrived at the condo at 11pm-ish. The code that was provided to us didn't work and I have to call their customer service and has to turn my roaming on (additional charges) so we can all get in and get some rest from a long day of travelling with children.The customer service that help us has very loud and noisy background, a child is crying non-stop during the phone call, he is very loud and I can't understand what the guy is telling me that I have to put him on the speaker phone so it doesn't hurt my ear as it is. We were given a new code for the door, but the fact that we have to use the speaker phone to be able to understand him, we felt uncomfortable leaving our valueables as someone could have heard ou conversation in the hall way, and enter the premise. I called customer service the following day and told him the situation. He told me no one can come as it is Sunday and the earliest is Monday. I asked him what time can they come, and he said he will let me know. I haven't heard anything after that. I sent a message thru the VRBO app, but I didn't get any response. So we have to bring our valueables every time we go out just to be sure. I feel like this could have been dealt easily, but I guess our concern is not important to them.The location is great. We love the view, & that we were able to cook.It has everything we need for a week. Laundry machine beside the unit is a plus.
Joanna C.
Estada de 8 nits (jul. 2025)