Palacios en Hangzhou

"The hotel is a business stay with all the required installations in a nice enivroment. The lobby seems to be always crowded and this makes the service in this area lacking personality. The rooms are very nice, however a bit small for this category of hotel. It is very well located for tourism purposes close to major shopping areas and the western lake."

"地理位置和交通出行方便，早歺很不错，员工热忱友好。墙壁图片及装饰布置具有独特的法欧式风格。 发现电源总控找不到夜灯模式；厕所门后把手设计缺陷，卡位住不能全开，只能半开或者全关。"

"Hotel cómodo, bien desayuno y la comida del servicio al cuarto fabulosa. Un poco lejos de los principales atractivos turísticos pero facil para tomar Didi y moverse por la ciudad."

"The room was extremely old and dirty. The toilet didn’t work properly and it got clogged and the janitor was unable to unclog it. We had to change rooms and the hotel staffs were unhelpful, they told us to use another room down the hall as they had no other solutions for us. We asked for the manager but he didn’t give us a follow up report. It was extremely dirty and it was very isolated from everywhere"

"Stayed only 1 night, but the reception staff were warm and friendly."

"I highly recommend this place for travellers in Hangzhou. The service is unmatched. Most staff speak English. They’re always available for help! It’s in a great location with the night market just steps away. It’s a pleasant walk to West Lake. The hotel is very new and modern. The breakfast buffet was fabulous and offered a huge variety of very fresh food."