Galeria Elizabeth Garrett Anderson

Best features about this property, very close to Paddington station and has an elevator. Worst things about this property is the carpets in the hallway are very very very dirty, the room was so small, very very hot ( had a small fan thank goodness), tiny bathroom had taps that had a button that would turn water on like a public bathroom, BUGS in bathroom ( so gross), small window that didn’t really open.. no air flow. Pictures of room on internet do not match what we actually stayed in. ( we were on 4th floor) I couldn’t sleep because of the sauna like conditions in the room and the thought of bugs crawling around. Staff at front desk were nice.

This is the BEST working air condition I have experienced in London, England.

Room with queen size bed was very small, hardly any room to put suitcases much less walk around the room. hotel had no washcloths on property. We had to purchase washcloths from a local store to be able to take a shower. We asked for several days and was informed by staff that there was non on property. No washcloths is very unacceptable. There is no room service provided at this location. Very disappointed, we booked this hotel because we stayed at Riu in other locations and was very pleased. This experience tells me that I now have to do through due diligence prior to booking again.