Casino du Lac Leamy

Upon arrival, we were assigned a first-floor room with a strange, unpleasant smell, similar to smoke or dirty socks. I could not identify it, but I had never experienced anything like it in a hotel room before. The smell remained throughout our entire stay. Every time we left the room and returned, it hit us again as soon as we opened the door. The main light did not work, so the front desk employee turned on the desk lamps instead. The floor appeared very dirty, and the bedsheet had visible stains. When we reported this, we were simply given another sheet rather than having the room properly cleaned. The bathroom sink was blocked. After waiting more than 10 minutes for assistance, I returned to the front desk, and the employee eventually cleared the drain with a tool. The heating also did not work. We discovered that the wires under the unit were disconnected. The employee reconnected them and explained that the thermostat did not control the unit, which had to be operated manually. We repeatedly asked to change rooms because of the smell and poor conditions but were told none were available. However, we then saw several guests arrive and receive rooms. The one positive part of our stay was the woman preparing breakfast. She was kind, incredibly hardworking, and clearly doing her best. We sincerely appreciated her efforts.