Hotels a Bai Chay, Ha Long

"Not clean "

"The staff was very friendly and very helpful. The breakfast was a nice touch."

"Worth !!! Words can’t describe how I love this cruise. Delicious meals , too much experience as kayak & swimming ,.. Comfortable bed & modern facilities. Definitely comeback again !!"

"Massage aux pierres chaudes excellent, vue magnifique sur la baie, chambre au top, tres propre et le personnel au petit soin en particulier Jenny."

"Everything was perfect."

"Everything was good except they did not properly instruct our non speaking taxi driver that they arranged for transport to Hanoi airport and he took us to the wrong terminal after giving them correct information. Very annoying"

"This is a nice hotel, clean and well staffed in proximity of the city center. However the beautiful indoor unheated pool’s water can be somewhat cold at times and the gym’s fitness instruments or machines could be improved. The restaurant is quite adequate as well but the food preparation and service needs a bit of fine tuning. Besides that overall good hotel with a great stay and friendly staff. "

"Design, staff, facilities, views, everything about this hotel is pure luxury, from the moment you arrive to the moment you leave, they truly make you feel special. I have stayed in many 5 stars hotels and this is one of the best. "

"Room was comfortable and food was great."

"Staff was very nice and helpful. Allowed us to check in early and helped with transportation. Definitely would stay there again."

"Clean room and 5 star hotel with 3 star price"

"It's a divided staff, some are excellent people but others are fighting them, they're not all on board."

"clean room, nice staff and amenities. You have to ask for A/C to be manually overrided and reduced below a set number due to the whole floor having one set temperature"

"Everything was fine with my stay. However, I booked for 5 nights but my stay was cut short and I only was able to stay for 3 nights. It is their slow season and the hotel looked to be less than half full. So they were NOT going to lose any revenue from my cancellation as the room would not have been booked anyway. When I asked for any type of compensation as in a refund I was told their policy is to not issue any refunds. Not even a company credit for a future use. So I'm done with this...

"The hotel was very impressive its a compliment to its staff n business that shows very high standards are easily achieved when you have everything in order daily well done "

"Staff was very pleasant"

"Un servicio espectacular. Desde el recibimiento hasta el final. Meseros, capitán y sobre todo la Gerente Chang. Muy atenta en todos los sentidos. "

"客室は清潔で快適 スタッフも良心的で接しやすい 朝食は食べていない 部屋はヒルビュー"