"They need to fire the robot. We booked this room because the room listing had a picture of a balcony. We wanted a balcony, our room did not have a balcony. When I got a robot text asking how the room was I said not great, we don’t have a balcony. It said I was correct. No offer to fix. We got a few more text from the robot during our stay. None of it useful, just annoying. We were ok with not having the balcony, chalk it up to dishonest advertising, and next time check, but the texts and no...

"We stayed there for the weekend, and the staff was amazing. And the hotel was a great location and we enjoyed the I guess like VIP lounge area. I would definitely stay here again"

"Staff were pleasant and the room was well cared for and comfortable. Grounds are park-like. When I asked to confirm if the room faced the golf course and had a patio, the front desk person did not seem to know and said if the picture on the web said it did then it did. We noticed a few glitches in the restaurant with people beside us informed there was some confusion with their order resulting in a long delay, and our wait staff saying she forgot to enter one of our orders. The resulting delay...

"Location is perfect for a day trip in Victoria - central to everything in and around the harbour. Room was clean and parking was easy to access. "

" Very clean. Lovely hotel, walking distance along the footpath to the inner harbour. Comfy beds, great staff. Would definitely stay here again. "

"Wonderful, relaxing stay! Will stay again!"

"No water , robes in the room, coffee and tea were not replenished. Had to ask at front desk. Elevator out of service and access to the pool was blocked off, due to an event in the conference room so had to take stairs and go outside to enter it. Blaring music Sunday morning from the retainers at 7:30 means no peaceful coffee on the balcony. "

"Great suite, had everything for the kitchen (utensils, cutlery, pots & pans, dishes). Had in-suite washer-dryer for laundry. WiFi and Cable was included. Free parking. Close to everything in and around Victoria - Langford - Saanich; even Butchart Gardens was only 30 minutes away. Found the mattress too soft for me, but fine for my wife."

"Amazing staff. Rooms were clean. Peaceful and relaxing. Exactly what you want for a couples getaway. Alpina Restaurant was absolutely amazing. The view and the food, especially their brunch menu was a perfect 10 !"

"Good food"