"The bath drain was full of rust and the water came out brown , when my friend took a bath the whole room was flooded without the bath even being full .. they tried go say that it was our fault until the supervisor came up and saw that the the plumbing system was in fact broken, didn’t offer compensation and didn’t even offer us new towels when they clearly saw we used them all to try to clean up the flood. 2 pairs of designer sandals were stolen and then they refused to let me look in the lost...

"Could be really nice, but unit (was in unit A1) needs some TLC and more consideration needs to be given making the unit more "user friendly" TLC/maintenance issues: 1) bedside lamp didn't work (suspect burned out bulb, but not sure). 2) Safe did not work (suspect dead battery); 3) Front door broken-out at dead bolt, so was concerned about safety (door could easily be forced open); 4) BBQ area on lower deck was not useable; 5) sink on upper deck not hooked-up and bottom of sink was gross, with...

"Great option even though we didn’t use the pool so we can’t comment on it."

"They make you wear an ugly plastic wrist band, give you a hard time about leaving the property and if you cut off the ugly wrist band you’re charged $100. Also the food was terrible. I felt Like I was in a high class prision at the rate of $500 a night. Never Again."

"My family stayed here for 2 nights. This villa is very spacious with two bedrooms: one with a king bed, and the other room has two single beds so it's perfect for my family. There's a full kitchen with a huge fridge and nice gas stove. The roof top area is nice too but unfortunately the hammock was broken and we didn't have a chance to use the roof top jaccuzi. Just a note that the roof top is accessible from a stairway OUTSIDE of the house. Also we had some issues with the hot water...

"Rude staff, I rented a hotel price arbnb place and I thought I was renting a hotel room. No service, noone came to take out trash and noone came to bring an extra roll of toilet paper. When asked if we can acess the pools - hard NO … when asked why- Well since last year we changed our policy but we haven’t changed the information online, and we need DAILY PASS OF $60-$100 depending which pool. Very misleading. When asked about hot water - we will fixed and they never did. "

"The Website was completely misleading. I was under the impression that there was a private beach available, along with restaurants and bars, gym.... It was a small condo complex with NO amenities, NO communication. We had to pay $75 per person per day in order to access beach and use amenities advertised in website. When we did purchase a day pass for the beach it was completely packed (not private in the least) The Inclusive food and drinks were horrific including a disturbing buffet...

"Worst condition ever of a vacation home. It was absolutely the worst hotels.com experience ever. Just to list a few reasons: Most fans in bed-rooms not working (not ideal in warm Mexico) AC in a few rooms not working. No hot water in any bathrooms. Kitchen equipped for 4 people despite we had 10 on the reservation. Bedding for 6 people despite 10 on the reservation. Ceiling light not working in kitchen, living- and dining room. We sat in dark for 4 evenings! We moved around other light but...

"Réservé 8 mois avant, annulé 48h avant notre arrivée. Relogement annoncé à l'hôtel Coba dans le même complexe Bahia Principe (confirmé par mail par Expedia), aucune réservation à notre nom à notre arrivée. Personnel très désagréable, refuse de prendre contact avec Kiin condos, Expedia ou la centrale de réservation Bahia. Nous contactons Expedia qui annonce après une longue attente qu'une chambre est disponible le lendemain, mais que nous devrons passer la 1e nuit ailleurs. Nous refusons car mon...