Verificado
6/10 Normal
Viajero verificado
7 de ene de 2020
Aspectos positivos: Limpieza y instalaciones y estado del alojamiento
Aspectos negativos: Personal y servicios
Check in: wifi does not reach rooms…disappointing. Manager said some company is working on it. There was no water available which came quickly after (they could have let us know). At first resort looked quiet so it was nice to relax by the sea or swimming pool which is big and amazing. Beach is very nice but small. Big issue is mosquitoes; they are everywhere since resort is surrounded by forests. Music on the beach was streamed from internet and kept going on and off. Restaurants were average, not much of diversity over days. We had to ask for a spoon and sugar every time we order coffee. We complained about internet couple of days later and the manager provided us a mobile 3g solution which was ok. Room was clean but there was no soap, shampoo or shower gel (although they are present in the hotel pictures), no towel for face. Room service changed towels every day and every time we had to ask for towels again and again. Seems like towel stock is very low and we had to wait for them to get cleaned. Same for beach towels. Also they gave shampoo only when we asked for it but never a soap. Temperature of the shower was not stable - kept changing. leaving hot water running on the sink helped. We couldn’t dry our clothes in the balcony as it was not allowed (very inconvenient). All in all, Resort is nice but the service is below average in my opinion and mosquitoes is a downside.
Viajero verificado
Se alojó 7 noches en diciembre de 2019