8/10, Bo
Amethyst
Viatge en família
14 de juny de 2025
Què li ha agradat: Neteja, comoditats i estat de l’allotjament i instal·lacions
Pro’s
- Beautiful property! Aesthetically pleasing. Rooms are beautiful!
- Xplor, Xenses and Xenotes are all awesome! The excursions are definitely worth doing and worth the price!
Con’s
- room service wait time and quality was hit or miss. Getting them to answer the phone for it was also a challenge. We ordered one night around 9pm and were told it was about an 80-90 min wait! Like I’ll be asleep by then! And we were!
- Tub takes forever to fill and was not user friendly at all! Had to call service to figure out what we were doing wrong!
- Upselling as soon as you arrive - like I don’t want to attend a timeshare brief! This resort definitely has that timeshare feel compared to other resorts. When you check in they try to have you commit to a brief about joining the Xcaret destination club (timeshare) and when you check out they are trying to get you to book their deal to return by booking same day.
- Picture packages not all inclusive after spending so much money! There is a disconnect between the hotel and the parks. At the hotel we were told wait until the end to purchase your photo packages and then when we went to Xplor day 1 we were told we had to purchase the photo package there because they link to our helmets. So we listened but then the last day at the hotel we were told we should have waited so we could get the package deal and that it was too late since we already purchased at the park and that they have issues with this constantly! Yet nothing is being fixed!
Amethyst
Estada de 4 nits (juny 2025)
