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"Clean & Great Friendly Staffs"

"Das Personal des Hotels war mit Abstand eines der freundlichsten, das ich je erleben durfte. Wir wurden mit all unseren Fragen gut beraten, wurden immer gut bedient und behandelt und das Personal ging gern auf unsere Wünsche ein. Besonders hilfreich war das Personal während eines Krankheitsfalls. Die Rezeptionisten und das Sicherheitspersonal organisierten und halfen beim Transfer in ein nahegelegenes Krankenhaus. Eine rundum gute Erfahrung."

"客室は広く、バスタブもあり快適でした。 朝食の種類が豊富でとても豪華で驚きました。 ホテルの場所もとても便利な立地です。"

"Amazing "

"Best hotel in Surabaya! I booked the hotel for my mum so that she can have the best time on Christmas Day. The Four Points team really went above and beyond to make her feel special and at home. Thank you so much! "

"This is the second time we have stayed at this hotel and if we come back to Surabaya again we will stay at this hotel again ."

"Good experience at hotel"

"客室も綺麗で、スタッフの対応も非常に良かったです。"

"I cannot speak highly enough about hotel staff, friendly, welcoming, helpful. From the front desk, concierge, housekeeping, staff in the Chamas and 2nd floor restaurants, bar area were excellent. Food including room service was of a high quality. Very happy with my 4 night stay and highly recommend."

"Check in and out was efficient. Staff veey helpfull."

"The front staff Suara and Amy help us a lot. Excellent service"

"I'm definitely a fan of Swiss-Belhotel for international travel going forward. The rooms were clean and the staff exceptionally helpful. "

"the staff is very nice. When I was going to the toilet, the toilet was dirty. I immediately asked for help from trainees Faizal and Melinda. They helped me immediately. I really appreciated that. Thank you."

"lots of variety food offered"

"The staff was extremely accommodating and made my stay a pleasure. Indi in customer relations went above and beyond to make sure I had an enjoyable stay. "

"my third time, looking forward to next time"

"Nice, convenient "

"The check-in and check-out process was fast and efficient. The staff were friendly, the rooms were spacious and clean, and the hotel is conveniently located near Galaxy Mall."

"Schoon en netjes en behulpzaam personeel "

"Clean room, Staff are very friendly"