2/10
Room service was not up to Hilton standards. Look at how many poor reviews they have and it was just built recently. 2 times, Wednesday and Saturday I asked for clean towels before leaving at 8am and both times they had not brought them up to room by 3pm. Saturday it took 10 hours to get clean towels. They are supposed to make bed every other day and they only made the bed 1 time(Thursday). I also ran out of shampoo and body wash, so they are not refilling the amenities like they are supposed to. I stayed 6 nights. Antoine the manager on duty said his priority was checking people in (at 3pm) instead of getting clean towels and amenities refilled after waiting 7 hours. I will never be back.

Joe
Estada de 6 nits (juny 2025)