Rating Details:
The property manager was somewhat unhelpful.
The vacation rental was somewhat dirty.
I was happy with the location.
I was very dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
On arriving, we were disappointed with our unit. The interior was clean, however, it was not in good condition. The drawers to most of the bedroom furniture were broken. You couldn’t even put clothes in them. The shower curtain was mildewed from top to bottom, and had turned pink. None of the televisions worked correctly. The sound wouldn’t turn up or down in the living room. The remotes didn’t work for the tv’s. The kitchen wasn’t stocked with many dishes. The ladder to the bunk beds in the 3rd bedroom was broken. It wasn’t safe for my children to climb without someone holding it. The outdoor balcony furniture was old, dilapidated, and one was completely broken. The balcony was dirty.I contacted Emerald Destination offices by email. They asked me to send pictures. After I sent the pictures, they would not respond back.The pool area was a joke. You had to have key cards to enter, which was fine, but they patrolled the pool area constantly and would not let the kids play with any kind of a ball in the pool. We had to keep drinks 5ft away. If too close, they would come and tell you to move. We paid way too much money to stay in a subpar resort. We will not be staying in this resort or renting from This company again. Not worth the money.The elevator took forever, was hot, and smelled horribly.