10/10, Excel·lent
Mischa
5 d’ag. de 2025
Què li ha agradat: Neteja, personal i servei, comoditats, estat de l’allotjament i instal·lacions
For me, staying at the Leland Hotel was a truly unique experience. I had never before stayed at lodgings where every aspect of the service provided to guests was managed electronically. This included both check-in and check-out procedures, and all the amenities within the accommodation from motion-sensing bathroom lights to available streaming videos, to safe and secure door locking mechanisms. The most surprising and delightful aspect of this was a trainee desk clerk named Paula who staffed the registration desk's electronic kiosk. She was courteous, helpful, attentive and highly competent in every possible way. As a senior woman, I might have easily felt that interacting with hotel staff via electronic connection, as opposed to face-to-face, was daunting. However, Paula's kind and reassuring presence resulted in an experience which was both pleasant and efficiently managed. I wish to commend this trainee for her kind and respectful service. She is a credit to the Leland Hotel establishment in every possible way and she deserves to be commended!
Mischa
Estada d’1 nit (ag. 2025)
