2/10
We never received confirmation, payment details or check-in instructions from Stayz or this agent. I had to call multiple times (and be put on hold) before they finally sent through text messages. They also never reply to their messages on Stayz, so every time you have a question you have to call and wait to be put on hold. I never even received the unit number of the accommodation. After each call, the agent kept saying they would send through details but they failed to do so. Only after the check-in time of 3pm, I received the check-in instructions after much frustration and suggestion of an early check-in. To make matters worse, they changed the location of the apartment we were staying at, which meant my family and I had to move our cars to the new location. Once inside the accommodation, there was no information provided, such as wifi information or guest information. There was a cockroach in the kitchen, no soap or hand towels in the kitchen, an open panel in the ceiling with a direct connection to the roof, and the bathroom had hair on the floor. Overall a terrible accommodation with poor customer service. This experience has left me very distrustful of using Stayz and this agent in future. Please avoid at all costs.
Yannick D.
Estada d’1 nit (des. 2024)