4/10, Deficient
Hongwen
Viatge en família
9 de març de 2026
Què li ha agradat: Neteja, comoditats
Què no li ha agradat: Personal i servei
I stayed at Citadines Holborn-Covent Garden London the night before, which is only a few meters away from NYX Hotel London Holborn by Leonardo Hotels. Unfortunately Citadines had no rooms available for the following night, so I booked NYX instead.
The difference in service between the two hotels was very noticeable. At Citadines, the staff made me feel genuinely welcome and went above and beyond to help. The hospitality there was excellent.
At NYX, my experience was quite disappointing. When I arrived before check-in, I was advised to use the spa facilities while waiting. However, I was not informed that the spa showers currently have no water due to broken boiler, which meant there was no way to shower after using the pool. If this had been communicated clearly in advance, I would not have used the facilities at all.
The interaction with one receptionist also left me feeling uncomfortable, as my concerns did not seem to be taken seriously.
Another frustrating point was the breakfast pricing. When booking the room in advance, breakfast could have been added for £14, but at check-in I was told it would cost £24. As a staying guest rather than a walk-in customer, this price difference felt unreasonable.
Overall, it was surprising to experience such a strong contrast in service between two hotels located so close to each other. Based on my experience, I would happily choose Citadines again when visiting London.
Hongwen
Estada d’1 nit (març 2026)
