"Good value for the money. Beds are comfortable and great water pressure. Hote rooms are dated and old. Full breakfast is good and hotel staff were excellent."

"The air conditioner was not working in our room. A portable one was set up with the exhaust hose stuck out of the open window. As much money as I paid for the room I should have been moved to a different one. Because we were exposed to the night air and exhaust, both my daughter and myself got sick. Also, we ordered room service which after an hour was not delivered. I called to check and the online order system wasn’t working and never received it. We eventually got food brought to our room....

"Only stayed one night - clean room, comfy bed, great shower. Hotel in good location. Tube station opposite made travel easy. "

"Excellent position. Superb service. "

"Some of decor needed repair/ maintenance "

"The checkin was straightforward. The problem was we ordered a Twin room but ended up with a Double Room. We tried to call Front Desk but after letting it ring for about 6 minutes we gave up and tried 3 times more and no-one answered. Wet hen tried to order room service and again pressed the Room Service button again about 4 times but again no-one answered. My husband went down from the 12th floor to speak to someone. The lady on the front...

"If you are going to Liverpool for the music scene and the Beatles, there is no better place to spend the night. It is 20 feet from Mathew street and a short walk to the Beatles statues and British Museum, plus all the shops and restaurants all around you! The room had a comfortable bed and was sufficient, but we had a connecting door and could hear everything going on in the room next to us. Also, if you are in any room over Mathew Street you will hear the music from the bars until they close....

"Everything was fine."