This has been one of our more remarkable stays in a while. We travel monthly all over Europe, and a well-known fact of others that enjoy overseas travel, a 4 star or even 5 star property does not always translate to the quality or luxury we usually expect in the US. This hotel ticked every box for us. The rooms were lovely, clean and comfortable...we were right across from the Ponte Vecchio with a view of the river ...the location allowed us to walk to every destination. But above all was the excellent service and attention of the staff. We arrived quite late and appreciated the warm welcome upon checking in with Stefano. The staff took every opportunity to make us feel we were valued guests and had everything we needed. Special thanks to Aschraf for his above and beyond consideration and attention. He made sure we were hydrated and pointed in the right direction every day! When we ventured to the rooftop to catch the view even though the bar area was closed for the season, he showed up to take pictures of us.
Our thanks to the rest of the staff as well - Alison, Christina, Leonardo, Luca, Luka, Madalena, Mina and Roberto
Well done.
