4/10 Mediocre
Holly H.
5 de jun de 2023
Experience not good at Via San Niccolò 10, Florence
Our experience in the Florence apartment was not good. The apartment was infested with mosquitoes and the management would not do anything about it. We had to purchase insecticide and clean and rid the apartment of the infestation ourselves. One of the toilet flush buttons malfunctioned and they never sent anyone to fix it, having said they would. Their concierge team was very quick to respond via email and phone, which was useful, but they were not responsive about fixing issues with the apartment. The apartment was very poorly stocked in the kitchen. There were only three spoons and two cutting knives. The electric coffee pot was filthy and unusable. On a bright note, their van service was excellent. We recommend using them for pickup and drop-off at the airport, as it is difficult to arrange for regular taxis in Florence. The location of the apartment is excellent, but we would not recommend it due to issues mentioned above.
Holly H.
Se alojó 13 noches en mayo de 2023