Troba hotels a El Caracol, Cozumel i rodalia a partir de 193 €

"There were 4 rooms for us on the trip. One party had to change rooms twice and another twice due to a/c outages, leaking a/c and bugs. Staff moved us in the middle of the night, with no directions. Management was nearly impossible to speak with, causing us to miss majority of a day because we were told to just wait and keep checking for them to come back. If you're not in a couple, staff ignores you and excludes you from your party. Repeatedly asking the group to go do things leaving the single...

"The rooms were clean but needed upgrades, tv was old and had two black lines in the middle. No food variety and most of it was tasteless. Beach was awesome. We found great people like Juriel and DJ Kalusha as well as the great ladies that clean the rooms and front desk. Bar was missing mezcalitas!. Sophia at the fish spa was awesome!!! We really enjoyed it!"

"Property was well maintained very well maintained. The staff went out of their way to be friendly and helpful. Food was great. Everything exceeded our expectations. Very peaceful and quiet, we never had to wait in line for anything. Strongly recommend the resort."

"Amazing stay! Great food choices, excursion included were fun, and staff were all friendly. Enjoyed our time there for seven days."

"Mixed experience. The resort was clean, the snorkeling was excellent, and many staff members were friendly. Unfortunately, service was inconsistent throughout our stay. The elevator was out of service twice while we were on the 7th floor, beach towels were frequently unavailable, room service often required multiple follow-ups, and beach service was minimal. The resort was generally clean, but the Bali beds were often left wet and dirty after rain or untidy after previous guests, and we...

"Pool bar had to many kids splash other guests"