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"We had to wait approximately 45 minutes for someone to show up at the check-in desk. No one was there. A security person from Berea College happened to be there (also looking for this 'missing' person) and did his best to try to find someone for us. It was already quite late and having to wait until almost 1:00 AM and be out early the next morning was rather inconvenient. Once the guy finally showed up, he didn't even bother apologizing. Otherwise, the room was fine. The coffee maker wasn't...

"The staff and the hotel were both amazing. Highly recommend staying here."

"Very clean, nice breakfast, highly recommend!"

"The room was dirty in the corners. Like lamps weren’t moved and swept for many many weeks. Beds were clean, bathroom was clean. Staff was phenomenal. We had a bit of an issue with the toilet and the staff was immediately there and fixed it within minutes. Other than a little dust in the corner it was all in all a good stay."

"They didn’t have the AC running, the room was HOT, the AC took forever to cool down the room. Breakfast was not great, just breads , waffles, cereals pretty much, no meat, no eggs Bed comforter were torn, towels were worn down. No body wash, just shampoo and conditioner"

"Clean, comfortable, easy to locate."

"Nice remodel job done. Staff very friendly and helpful"

"Didn’t realize until after we had been in the room that the bed was smaller than what I paid for. It was after 1 am after traveling by all day so I wasn’t going to try to fix it at that point."

"Had roaches in the room. The bedding had holes and it was just overall a filthy place the health department should make a visit to"

"Loved this room! Kitchen WITH dishwasher! Full length mirror. Desk. Couch. Perfect! Great breakfast Super nice and helpful staff"

"Shampoo and soap were pathetic. Towels were thin. No good coffee. Otherwise, completely clean and adequate."