Troba hotels a Accés al Parc Jaguar, Tulum i rodalia a partir de 31 €

"I would love to give a glowing review of this place - the room was nice and spacious, it was serene being surrounded by nature, servers and spa workers were great. - However - I booked on Expedia, paid the vast majority of the price at time of booking, and upon my departure realized that the hotel charged me the full amount again (plus incidentals of course). I understand mistakes happen, but once I made them aware of this they threw up their hands and put the responsibility on me to dispute...

"The apartment was dirty and dusty. We were 3 people and didn’t get the 2 bedroom apartment because we wanted the one that had the private hot tub in the balcony which only had one bedroom and when we got in the place to be able to relax the hot tub was dirty and broken and I told them and they wouldn’t send anybody to come fix it. Also the dishes were dirty and the sink in the kitchen barely had water to wash dishes, the water in the shower was like salt water terrible, and no where to find...

"Everything was beautiful! Staff went above and beyond to make me feel safe and comfortable. This hotel is inside a National Park so you'll need wristbands daily (don't forget!). You'll pay once when you arrive, only $7 USD. A LOT of wildlife as the hotel is built around the park but still beautiful, small and cozy! Food was great too!"

"Todo el personal increíbles muy amables y serviciales"

"Beautiful and very unique hotel. It was a great experience but it needs maintenance and lacks amenities."

"There is big problem with Algae in the beach .. you cannot use the beach !! It looks bad and smells like sulfur because the algae ..there is nothing to enjoy !! The Algae problem has existed for a long time and they don’t give any notice about it .. they keep saying its daily but it is seasonal .. check with someone local before you go to Papaya Playa Project in Tulum .. it’s a disaster and not worth the $$$$"

"Super schöne Unterkunft!"

"The room was wonderful and cleaned very well daily. The staff was very helpful and the property was beautiful. There was a lot of sargassum on the beach which they occasionally cleaned but that is nature."

"La habitación está bien diseñada. Los pasillos están muy mal: alfombra raída, rota y parece sucia..; es desagradable."

"My experience at Secrets Tulum was great. Staff were so polite and helpful. My room service was excellent and room was cleaned daily."

"Aggressive Racoons all over the place… can’t enjoy the surrounding area immediately out the door of the room. Power went out in the hotel. Left a few hours after checking in."

"Lovely setting!"

"I got a room here VERY last minute. The check-in process was extremely easy; they sent you directions to your phone. Then the people at the front desk are very kind and helpful. They took their time to explain the directions we were sent as well. The room itself was extremely clean and comfortable. I could hear the guests next door, but that did not bother me. Overall 10/10 experience. I can't wait to go back!"

"Todo muy bien"

"Excellent property for our family of 5. Rooftop pool and eating area was amazing. All the bedrooms, bathrooms and living space top notch. We would definitely stay here again. There's a 7-Eleven across the street right outside the gated community. We didn't walk anywhere. We used a taxi and then rented a car. Just be careful with parking when exploring. We got our car towed in the hotel beach zone."