4/10, Deficient
Nadia
Viatge en grup
29 de set. de 2025
I wanted to love it…. There was many options and we chose it because it was a boutique hotel and the aesthetics. But we had nothing but problems from beginning to end.
It was adult only, and we arrived to eat dinner after a long travel day and there were kids running around.
Food service was ridiculously slow. Food before the drinks came and if you wanted a second drink, good luck.
Breakfast was great and ok service. But one day we had a boxing class above our head when eating it was loud music, loud instructions, and constant smacking hitting pads.
The pool was not cleaned over night, I was kicked out for morning swim to clean it, when it was the best time to swim.
One morning there was glasses and dishes left out literally all over the property and then broken glass beside the pool which I stepped in, told 3 people about it, it took over an hour until finally someone cleaned it up. Every morning there was glasses left out by the pool overnight.
They have a texting service “text us if you need ANYTHING” I was writing them the issues and it wasn’t until our last day did they say they will finally escalate it to a manager, who they said came to talk to us but never did.
Finally we talked to the manager at checkout and they comped our first meal that’s it.
Hate to say it but it wasn’t relaxing at all, it stressed me out immensely after choosing this trip to relax after an illness recovery.
Rooms were beautiful, but the road beside was loud all night. Won’t be back.
Nadia
Estada de 5 nits (jul. 2025)
