"The staff are first rate. Due to no fault of the hotel night work was carried out right next to our window and on the second night of our stay. A crane was employed all night with the construction lighting impacting the room even with curtains drawn. The noise of the crane and the loud conversations continued all night. I think a hotel’s worth is measured in how they respond. When reported at check out they apologised and immediately waived the cost of breakfast for our stay. We will absolutely...

"La frecuencia del Shuttle es muy buena y las habitaciones también sin embargo no servían los elevadores y no había quien ayudara con las maletas."

"Well maintained modern central Madrid hotel with staff that couldn't have been more helpful during my stay. The room was smart, clean & well-finished but looked out onto a ventilation shaft so the only way of seeing the sky was to hang out the window & look up! It also limited the amount of natural light reaching the room. There was a well-stocked fridge but no access to a kettle unless you hired it for your stay. Breakfast was plentiful. The evening menu was quite limited but there are so many...

"loved this hotel - I got upgraded to a one bedroom suite and it was spacious and beautiful. It had a nice sized balcony, a jacuzzi bathtub (which I didn't get to use). It also came with a dyson hairdryer and a yoga mat and weights. I was in Madrid for less than 24 hours, so I had a lot of ground to cover in a short amount of time. The hotel was conveniently located to everything. Madrid is a very walkable city. The staff at the hotel was great, extremely friendly and helpful. They gave me an...

"Very clean, good was great, very great location close to all the action"

"Un hotel que me ha sorprendido muy agradablemente. Repetiré sin duda cuando vuelva a Madrid. Muy práctico y céntrico. Personal muy atento "

"A blanket is need in bed, the room was cold and couldn't adjust the temperature."

"Buena ubicación, buen personal."

"The place was excellent. The pool was not open yet. My family loved this place."

"Property has a great location. It’s apartment style and has a kitchen, dishwasher, refrigerator and clothes washing machine. The rooftop pool is a nice addition. Wonderful for families."

"L'hotel si trova in ottima posizione, in una zona ben collegata con la metro al centro e all'aeroporto, vicino ad un supermercato e ad alcuni locali. Personalmente ho trovato la mia stanza molto pulita. Buona la colazione, anche se un po' di organizzazione in più non guasterebbe. Gli spazi comuni ampi e puliti. Il consiglio che mi sento di dare è di dotare le stanze di una macchina x il caffè e di un bollitore per il tè, ormai presenti in quasi tutte le strutture a 4 stelle. Un'altra cosa che...

"Besides being convenient with an free airport shuttle, Sercotel was impressively clean and organized. David, at the front desk, was very pleasant, cheerful and helpful. It was near a few restaurants and even had a pool! I was very impressed with this facility and would definitely return."